frequently asked questions
Just a home with some dirt in it! We bring all supplies and cleaners for various surfaces, cloths, mop and bucket and a trusty mini vac.
We sure do! There is a minimum time requirement. Please fill out the intake form with your needs.
Tips are always appreciated but never expected. We appreciate every single one of our clients, friends and supporters. You are the heart of this business!
We charge based on many factors. The type of clean, duration, size, distance, and condition of home are all taken into consideration. Initial cleans are billed hourly, and once the initial has been completed, you will get a “Pay Per Clean” amount, and that will remain the same for each appointment. If there is one cleaner there for 4 hours, you will be billed accordingly, if there are two cleaners there and it is done in two hours, you will still be billed for four hours, as it is four hours worth of labour, just finished in half the time.
We ask for as much notice as possible. If the cancellation is within 24 hours of the appointment start time, you will be charged 50% of your pay per clean, or estimate amount.
Absolutely not. We are pet friendly! As long as your pet is not aggressive, they are more than welcome to roam free. I even bring treats to help them adjust to the new smells and sounds of cleaning their home. 🙂
EMT is the preferred form of payment. If you are needing to pay cash, please be available at the end of your appointment to clear your balance. I carry very limited change.
Payment is due before 9:00pm on your appointment day. A 25.00/day late fee will apply for late payments. All outstanding fees must be cleared to keep future dates, and for our client/cleaner relationship to continue.
It is much easier for your cleaner(s) to move about and do our thing when our clients aren’t home. Most people book a time while at work, or out running errands. If you will be home, we just ask that you remain in an area that isn’t included in the clean, or request for us to clean that room first.